Returns & Refund Policy
At Risovo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:
Returns & Exchanges
- You can return an item within 30 days of delivery if it is unused, in its original packaging, and in resalable condition.
- Exchanges are allowed for defective or incorrect items—please contact our support team for assistance.
Refunds
- Refunds are issued once we receive and inspect the returned item.
- The refund will be processed to your original payment method within 5-10 business days after approval.
Non-Returnable Items
- Personalized or customized products.
- Items marked as final sale.
- Opened or used personal care items for hygiene reasons.
How to Initiate a Return
- Contact Us at support@risovo.com with your order details and reason for return.
- Our team will guide you on the return process and provide a return shipping label if applicable.
- Ship the item back to the designated return address.
- Once received and inspected, we will process your refund or exchange.
Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
For any questions, feel free to reach out to our support team—we’re here to help!